Privacy Policy | How We Protect Your Personal Data
OKPlay Privacy Policy
This page explains what personal information OKPlay collects when you use the site, how we use it, and who we share it with. It’s worth reading through, especially the parts about your payment data and account details.
Contents
What Information We Collect and Why
OKPlay only collects information that’s needed to run your account, process your transactions, and keep the platform secure. We don’t collect anything extra just to have it. Below is a breakdown of the types of data we gather and where they come from.
Some of this is collected automatically when you use the site or app, like your device type and IP address. The rest you provide directly when you register, deposit, or contact support. Either way, nothing gets collected without a specific reason tied to your account or your security.
Account Information
- Full name
- Date of birth
- Mobile number (+63)
- Username and password (encrypted)
- Government ID details (for KYC verification)
Financial Data
- GCash or Maya account name
- Bank account details (for bank transfer)
- Deposit and withdrawal history
- Transaction amounts in Peso (₱)
Device & Technical Data
- IP address and location (country/region)
- Device type and operating system
- Browser or app version
- Session timestamps and login history
Activity Data
- Games played and bet history
- Bonus claims and promo usage
- Support chat transcripts
- Pages visited on the site or app
Account Verification
We need your name, ID, and mobile number to confirm you’re a real person and meet the 21+ age requirement under PAGCOR rules.
Payment Processing
Your GCash or bank details are used to process deposits and withdrawals in Peso. We verify the name matches to prevent fraud and protect your funds.
Fraud Prevention
IP address and device data help us detect duplicate accounts, unusual login patterns, and any activity that looks like it’s being automated or manipulated.
Customer Support
When you contact us, we keep a record of the conversation so our team can follow up properly and resolve your issue without you having to repeat yourself.
How We Use and Share Your Data
Your data stays within OKPlay’s systems for the most part. We use it to run your account, process your transactions, and keep the platform safe. We don’t sell your personal information to advertisers or marketing companies, full stop.
There are specific cases where we share data with third parties, but only when it’s necessary to operate the service or when we’re legally required to do so. The table below covers who gets access and for what reason.
Running Your Account
We use your registration details to manage your login, process your bets, credit bonuses to your wallet, and handle your withdrawal requests. Without this, the account simply can’t function.
Security and Fraud Detection
Your IP, device data, and login history are monitored to catch suspicious activity early. If something looks off, like multiple accounts from the same device, the system flags it for review. This protects your account too, not just OKPlay.
Promotions and Notifications
We use your mobile number and in-app data to send you bonus alerts, ang pao notifications, and updates about your account. You can turn off marketing messages anytime from your notification settings, though security alerts will still come through.
Regulatory Compliance
As a PAGCOR-licensed operator, OKPlay is required to keep records of player activity, transactions, and identity verification. These records may be reviewed by PAGCOR during audits. We don’t have a choice on this one, it’s part of operating legally in the Philippines.
Who We Share Data With
We Will Never Do This
- Sell your personal data to advertisers or marketing companies
- Share your GCash or bank details with any party not involved in processing your transaction
- Contact you asking for your OTP, password, or full ID number via SMS or chat
Cookies & Tracking
OKPlay uses cookies to keep you logged in, remember your preferences, and track basic site usage. We don’t use cookies to build advertising profiles or track you across other websites.
You can turn off cookies in your browser settings, but some parts of the site may not work properly if you do. The login session and wallet functions rely on cookies to stay active.
- Session cookies: keep you logged in during your visit
- Analytics cookies: track page visits and app usage in aggregate, no personal data attached
- Security cookies: detect unusual login behavior and flag potential fraud
Your Rights Over Your Data
You have the right to request a copy of the personal data OKPlay holds on your account. You can also ask us to correct inaccurate information or delete your data if you’re closing your account and have no pending transactions.
- Request a copy of your data: contact support with your registered mobile number
- Correct your details: update directly in account settings or ask support to help
- Account deletion: we’ll remove your data within 30 days, except records required by PAGCOR for compliance
Contact & Policy Updates
If you have questions about this policy or want to exercise your data rights, reach out through the OKPlay live chat or support email. The team is available 24/7 and can handle data requests directly.
This policy may be updated from time to time, usually when there are changes to our services or Philippine data regulations. The “Last updated” date at the top of this page will reflect any changes. Continued use of OKPlay after an update means you accept the revised policy.
Still Have Questions About Your Privacy?
The support team can answer any questions about how your data is handled. Reach out before you register if you want to know more, or log in and message us directly from your account.